Refund Policy

 

Thank you for shopping at DINs Warehouse Deals! We appreciate your business and want to make sure you are completely satisfied with your purchase. If you have any concerns or need to return an item, please read our refund policy below.

Contact Information:

Return Period:

  • Customers must contact us within 30 days of receiving their order to initiate the return process. We are unable to process returns or refunds for requests made after this period.

Return Procedure:

  1. Contact us at info@dinswarehousedeals.ca with your order number and details of the item you wish to return.
  2. Our customer service team will provide you with instructions on how to return the item.

Return Conditions:

  • Items must be unused, in their original packaging, and in the same condition as received.
  • Please include a copy of the original receipt or proof of purchase with your return.

Return Shipping:

  • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.

Refund Process:

  • Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.
  • Upon approval, we will process a refund to your original method of payment.
  • Please allow 7-10 business days for the refund to be reflected in your account.

Exchanges:

  • We currently do not offer exchanges. If you need a different item, please place a new order and initiate a return for the original item.

Refusing the package upon delivery:

  • If the package gets lost or if the shipping company charges a returning fee due to customer refusal at time of delivery of the package after placing an order, all costs associated with the lost package/returning fee will be deducted from the customer's refund.  

Refund Policy for Unclaimed Items: 
In the event a customer misses a package delivery attempt and it's available for pickup at a designated location:
If the customer fails to pick up the package within the designated period (e.g., 5 days from initial notification), and the package is returned due to customer not collecting the package, we regret to inform that refunds cannot be issued for unclaimed items.

Incorrect Shipping Address:

  • If a package is returned to us due to an incorrect shipping address provided by the customer, the return window will begin on the date the original package is returned to us due to the incorrect shipping address. The cost of the second shipping fee will be deducted, if the customer decides to return it, from the refund amount. This fee covers the expense of re-shipping the package to the correct address.

 

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at info@dinswarehousedeals.ca with photos of the product and packaging.

Contact Us:

Thank you for shopping with DISs Warehouse Deals! We appreciate your understanding and cooperation.