We want our customers to feel as confident about our products as we do.
We will gladly accept unused, unwashed items with the tags still attached within 30 days of the delivery date.
Topical products, such as The Ordinary products, are considered final sales and will not be eligible for return/exchange.
If you do decide to return, we’ll pay the return shipping and issue a full refund to the original payment method or give store credit within 2 to 5 days of it being received at our warehouse - no questions asked. 😊
Begin Your Return or Exchange
Our Delivery In North Bay Experts are here to walk you through every step of your return/exchange and answer any questions you might have. Please send us a quick email at firstname.lastname@example.org to start your return/exchange..